Meraki MV Enterprise License and Support, 3 Years
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Q: How does Meraki licensing work? A: Meraki devices use the Meraki cloud for centralized management and control. The Meraki cloud is licensed on a “per device, per year” basis. Each organization is licensed for a certain number of devices through a termination date. Q: How much does an Enterprise Cloud license cost? A: License prices vary for each product line. For example, a one year wireless license is $150 list price and a three year switch license is $400 list price. Licenses are available across the MR, MX and MS products for different time durations (1, 3, 5, 7 and 10 years). Q: How do I buy an Enterprise Cloud License? A: You can buy a license through an authorized Meraki Partner. Q: Do I have to buy more licenses every time I buy new hardware? A: Not necessarily. Licenses are sold separately from the hardware. For example, you could upgrade from the MR16 to the MR24 without buying new licenses. The same will apply for new products that are released in the future. Q: Do I need to have a license for every piece of Meraki hardware? A: Yes, every Meraki hardware component requires a cloud license to be managed. If you see a warning that says 'Your organization is in excess of its device limits' on the Meraki Dashboard, this means that you have more devices than licenses in your organization. Q: Are there different license tiers or editions? A: The wireless and switch lines have one tier: Enterprise. The MX line has two tiers: Enterprise and Advanced Security. Q: How does licensing vary between different Meraki product lines, e.g., wireless, switches, and security appliances? A: In general, all Meraki products follow the same licensing model. The primary difference between them is that with all wireless access points (MR series) the license is the same for all hardware models, whereas with the switches (MS series) and security appliance line (MX series) each hardware model has a different license. Example: the LIC-ENT-1YR (1 year enterprise MR license) applies to any of the MR access points. The LIC-MS220-24-1YR (1 year enterprise MS220-24 license) applies to the MS220-24 model. The LIC-ENT-MX64-1YR (1 year enterprise MX64 license) applies to the MX64. Q: Can I upgrade from Enterprise to Advanced Security (MX Only)? A: Yes you can, and it’s easy. If you have a 10 MX64 Enterprise license, simply purchase a 10 MX64 Advanced Security license and apply it to your account. Your account will be automatically upgraded and you will receive credit (in the form of extra time) for any unused portion of your enterprise license. Q: How does support relate to licensing? A: A Meraki license includes enterprise-class support. Q: How does hardware warranty relate to licensing? A: The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed term warranty, e.g., 1 year, has a 1 year warranty regardless of the license. Q: Can I combine two organizations with different licensing terms? A: Yes you can. Please contact Meraki technical support for assistance. Q: What happens if I add devices in the middle of my license term? A: Meraki sells 1, 3, 5, 7 and 10 year licenses, but does not sell pro-rated licenses. When you add a license to an existing account, we calculate the amount of extra time in your account and extend the co-terminating renewal date for all your devices accordingly. Let’s say you originally purchased a 10 AP, 1 year license. 4 months into the license term you decide to add a 6 AP, 1 year license. You have extra credit of 4*6=24 AP- months. We automatically apply those 24 AP-months for your new 16 AP network. This gives you an additional 24 / 16 = 1.5 months. The diagram below illustrates this example. In this way an account only has a single co-terminating renewal date, avoiding the confusion associated with multiple renewal dates.To anticipate how new licenses will affectyour co-termination date, please reference ourLicense Calculator. Q: Show me an example of an organization’s license state. A: The screenshot below shows a customer with all Meraki products. They have applied three different licenses on different dates for 3 different products. There is one expiration date. Q: What happens when my license runs out? A: You can purchase a renewal through an authorized Meraki partner. If you chose not to renew, you will no longer be able to manage your devices via the Meraki cloud, and your Meraki network devices will cease to function. This means that you will no longer be able to configure or make changes to your Meraki network equipment, and your Meraki network products will no longer allow traffic to pass to the Internet. With Systems Manager networks, you will no longer be able to enroll devices or change settings for currently enrolled devices. Q: How do I know which licenses to renew? A:Cisco Meraki Licensing is co-terminating. This means the end dates for all licensing is averaged together based on device type and licensing limits. In other words, your individual licenses don't expire because they are averaged into one expiration date. Q: How do I renew my licensing? A:The recommendedpractice for applying a renewal is to purchase a single license key that covers every device currently in the Organization for some number of years. Applying that license key as a renewal will then extend the Organization’s licensing by that many years. When a license key is applied as a renewal, the Organization’s licensing state updates to match the device count of that license key. For example, if anOrganization with licensing for 5 APs were to have a2-AP license appliedas a renewal, that Organization would only be licensed for 2 APs. In this instance, itwould be 3 APs over their license limit, and therefore out-of-compliance. Q: Will I be notified before my license expires? A: Yes, administrators listed on the account will be sent notifications 30 days prior to account expiration outlining the steps for license extension. A further e-mail will be sent 3 days prior to account expiration. In addition, an account expiration banner will be displayed in the Meraki dashboard during this time. Q: Will I be notified before my account is shut off if I am in excess of my device limits? A: Yes, administrators listed on accounts that have more devices than cloud licenses will be sent notifications 30 days prior to account expiration outlining the steps for license purchase. Q: What does it mean to be 'out of license'? A: 'Out of license' is a term that refers to an organization that is in one of the following two states: (1) Cloud license has expired, or (2) The number of hardware devices exceeds the number of cloud licenses. If an organization is out of license it means it has been deactivated, and either license renewals or additional licenses are required for the Meraki products to function, and for these products to be manageable using the Meraki cloud. Q: How long do I have to reactivate my account after it expires? A: You can reactivate your account at any point in the future after it expires by adding the necessary number of valid licenses. Please note that once your account expires, your products will stop functioning. Q: Can I purchase a new license for a used piece of hardware purchased on the secondary market? A: Before purchasing any piece of Cisco Meraki hardware on a secondary market such as eBay, you are advised to contact Cisco Meraki support (https://meraki.cisco.com/support) to confirm that the hardware has not been reported stolen from a Cisco Meraki trial program or a bona fide purchaser. Please have the serial number of each piece of hardware available when you contact Cisco Meraki support. Cisco Meraki will not support or sell licenses for hardware units that have been reported stolen. END CUSTOMER AGREEMENT Last Updated: March 11, 2016 Here at Meraki, we aim to keep our legal terms simple, transparent, and to the point. This End Customer Agreement (this “Agreement”) is the main agreement between us (Meraki LLC, a Delaware limited liability company (“Meraki”)) and you, the end customer and purchaser of our products (“Customer”). It forms a binding agreement between us and you, and it governs your purchase and use of our products. You and Meraki may each be referred to as a “Party” and collectively as the “Parties.” Please keep in mind that your use of the Products after changes to this Agreement are published athttps://meraki.cisco.com/support/#policies:ecawill constitute your acceptance of the changes. Any material changes are considered effective upon the earlier of (i) your continued use of the Products once you know about the changes, and (ii) 30 days after they are published. Okay, with all that in mind, let’s dive in. Heads-up: there’s a glossary of defined terms at the end. Article 1Licenses and Restrictions. 1.1. Paid Licenses.Subject to the terms and conditions of this Agreement, all the paperwork related to your purchasing being in order, and you actually paying for the Products, Meraki grants you non-sublicensable, non-exclusive, non-transferable licenses (i) to use the Firmware on the Hardware (the “Firmware Licenses”), and (ii) to use the Hosted Software via the Internet (the“Hosted Software Licenses”), in each case until the Co-Termination Date or the earlier termination of this Agreement. The Support Services we provide to you are included in the cost of the Hosted Software Licenses. The Firmware License for each item of Hardware you purchase is contingent upon you purchasing and maintaining a valid Hosted Software License, without which the Hardware will not function. 1.2. Third-Party Licenses.If any of the Products include software provided by a third party, the terms under which that software is provided to you may be found athttps://meraki.cisco.com/support/#policies:thirdparty. Don’t worry, we’ve made sure you have the right to use any such software as part of the Products at no additional cost to you. 1.3. Restrictions.Let’s play nice together. Don’t (and don’t permit anyone who obtains access to your Network (a “Network User”) to) directly or indirectly, reverse engineer the Products or otherwise attempt to discover the source code or algorithms of Meraki software or hardware. 1.4. Customer Responsibilities.Similarly, please use the Hardware only in accordance with the specifications (the“Specifications”) available on our website, and keep in mind that you (not Meraki) are solely responsible for maintaining administrative control over your Hosted Software account. And, of course, it is your responsibility to comply with all applicable laws in your use of the Products, including export laws and regulations of the United States or any other country. To that end you will ensure that none of the Products are directly or indirectly exported, re-exported, or used to provide services in violation of such export laws and regulations. If Meraki detects any Products operating in violation of such laws they will be removed from your account, following written notice to you (in the form of an email). Article 2 Ownership; Customer Data. 2.1. Meraki Rights.As between you and Meraki, Meraki owns and reserves all rights with respect to the Software and all intellectual property rights with respect to the Hardware. In addition, you hereby assign to Meraki all of your interest in any feedback you convey to us related to the Products. Meraki may incorporate modifications into the Hosted Software, the Firmware and the Documentation at any time. 2.2. Customer Data.By using the Hardware, you understand and agree that you are collecting data regarding the devices that connect to your Network and how your network is being used, including the types of data described below. By means of the Hardware, you are then transferring that data to Meraki for processing and storage, including data that may contain personally identifiable information of your Network Users (collectively, “Customer Data”). That said, the Products include functionality that limits or restricts the types of information collected, and you may certainly make use of that functionality. We process and store Customer Data exclusively for the purpose of providing the Products to you, except to the extent necessary to protect our rights in any dispute with you or as required by law. It is your responsibility to provide notice to, and obtain any necessary consents from, your Network Users regarding collection, processing, and storage of Customer Data. 2.2.1. Traffic Information.“Traffic Information” means information about devices that connect to your Network, such as MAC address, device name, device type, operating system, geolocation information, and information transmitted by devices when attempting to access or download data or content (e.g., hostnames, protocols, port numbers, and IP addresses) via the Network. We process and store Traffic Information on your behalf so you can monitor the use and performance of your Network and exercise control (such as network traffic shaping) over the traffic on your Network. 2.2.2. CMX.By enabling and using CMX, you collect the MAC address and relative signal strength of WiFi-enabled devices that are within range of your wireless Network. Meraki does not store these MAC addresses on its servers, except in a de-identified form, and they are not stored on your Hardware. Meraki has no responsibility for whether and how you configure the API to transfer this data to non-Meraki servers or what happens to this data following such a transfer. 2.2.3. Systems Manager.If you choose to use Systems Manager, certain agent software must be installed on the mobile devices, laptops or other devices you choose to enroll. You will then, depending on the type of device, be able to perform remotely actions such as accessing and deleting files, tracking location, enforcing policies, and installing and removing apps. 2.3. Publicity.We won’t use each other’s name or trademarks without written consent, but we may use your company name and logo in customer lists on our website and collateral.
Q: How does Meraki licensing work? A: Meraki devices use the Meraki cloud for centralized management and control. The Meraki cloud is licensed on a “per device, per year” basis. Each organization is licensed for a certain number of devices through a termination date. Q: How much does an Enterprise Cloud license cost? A: License prices vary for each product line. For example, a one year wireless license is $150 list price and a three year switch license is $400 list price. Licenses are available across the MR, MX and MS products for different time durations (1, 3, 5, 7 and 10 years). Q: How do I buy an Enterprise Cloud License? A: You can buy a license through an authorized Meraki Partner. Q: Do I have to buy more licenses every time I buy new hardware? A: Not necessarily. Licenses are sold separately from the hardware. For example, you could upgrade from the MR16 to the MR24 without buying new licenses. The same will apply for new products that are released in the future. Q: Do I need to have a license for every piece of Meraki hardware? A: Yes, every Meraki hardware component requires a cloud license to be managed. If you see a warning that says 'Your organization is in excess of its device limits' on the Meraki Dashboard, this means that you have more devices than licenses in your organization. Q: Are there different license tiers or editions? A: The wireless and switch lines have one tier: Enterprise. The MX line has two tiers: Enterprise and Advanced Security. Q: How does licensing vary between different Meraki product lines, e.g., wireless, switches, and security appliances? A: In general, all Meraki products follow the same licensing model. The primary difference between them is that with all wireless access points (MR series) the license is the same for all hardware models, whereas with the switches (MS series) and security appliance line (MX series) each hardware model has a different license. Example: the LIC-ENT-1YR (1 year enterprise MR license) applies to any of the MR access points. The LIC-MS220-24-1YR (1 year enterprise MS220-24 license) applies to the MS220-24 model. The LIC-ENT-MX64-1YR (1 year enterprise MX64 license) applies to the MX64. Q: Can I upgrade from Enterprise to Advanced Security (MX Only)? A: Yes you can, and it’s easy. If you have a 10 MX64 Enterprise license, simply purchase a 10 MX64 Advanced Security license and apply it to your account. Your account will be automatically upgraded and you will receive credit (in the form of extra time) for any unused portion of your enterprise license. Q: How does support relate to licensing? A: A Meraki license includes enterprise-class support. Q: How does hardware warranty relate to licensing? A: The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed term warranty, e.g., 1 year, has a 1 year warranty regardless of the license. Q: Can I combine two organizations with different licensing terms? A: Yes you can. Please contact Meraki technical support for assistance. Q: What happens if I add devices in the middle of my license term? A: Meraki sells 1, 3, 5, 7 and 10 year licenses, but does not sell pro-rated licenses. When you add a license to an existing account, we calculate the amount of extra time in your account and extend the co-terminating renewal date for all your devices accordingly. Let’s say you originally purchased a 10 AP, 1 year license. 4 months into the license term you decide to add a 6 AP, 1 year license. You have extra credit of 4*6=24 AP- months. We automatically apply those 24 AP-months for your new 16 AP network. This gives you an additional 24 / 16 = 1.5 months. The diagram below illustrates this example. In this way an account only has a single co-terminating renewal date, avoiding the confusion associated with multiple renewal dates.To anticipate how new licenses will affectyour co-termination date, please reference ourLicense Calculator. Q: Show me an example of an organization’s license state. A: The screenshot below shows a customer with all Meraki products. They have applied three different licenses on different dates for 3 different products. There is one expiration date. Q: What happens when my license runs out? A: You can purchase a renewal through an authorized Meraki partner. If you chose not to renew, you will no longer be able to manage your devices via the Meraki cloud, and your Meraki network devices will cease to function. This means that you will no longer be able to configure or make changes to your Meraki network equipment, and your Meraki network products will no longer allow traffic to pass to the Internet. With Systems Manager networks, you will no longer be able to enroll devices or change settings for currently enrolled devices. Q: How do I know which licenses to renew? A:Cisco Meraki Licensing is co-terminating. This means the end dates for all licensing is averaged together based on device type and licensing limits. In other words, your individual licenses don't expire because they are averaged into one expiration date. Q: How do I renew my licensing? A:The recommendedpractice for applying a renewal is to purchase a single license key that covers every device currently in the Organization for some number of years. Applying that license key as a renewal will then extend the Organization’s licensing by that many years. When a license key is applied as a renewal, the Organization’s licensing state updates to match the device count of that license key. For example, if anOrganization with licensing for 5 APs were to have a2-AP license appliedas a renewal, that Organization would only be licensed for 2 APs. In this instance, itwould be 3 APs over their license limit, and therefore out-of-compliance. Q: Will I be notified before my license expires? A: Yes, administrators listed on the account will be sent notifications 30 days prior to account expiration outlining the steps for license extension. A further e-mail will be sent 3 days prior to account expiration. In addition, an account expiration banner will be displayed in the Meraki dashboard during this time. Q: Will I be notified before my account is shut off if I am in excess of my device limits? A: Yes, administrators listed on accounts that have more devices than cloud licenses will be sent notifications 30 days prior to account expiration outlining the steps for license purchase. Q: What does it mean to be 'out of license'? A: 'Out of license' is a term that refers to an organization that is in one of the following two states: (1) Cloud license has expired, or (2) The number of hardware devices exceeds the number of cloud licenses. If an organization is out of license it means it has been deactivated, and either license renewals or additional licenses are required for the Meraki products to function, and for these products to be manageable using the Meraki cloud. Q: How long do I have to reactivate my account after it expires? A: You can reactivate your account at any point in the future after it expires by adding the necessary number of valid licenses. Please note that once your account expires, your products will stop functioning. Q: Can I purchase a new license for a used piece of hardware purchased on the secondary market? A: Before purchasing any piece of Cisco Meraki hardware on a secondary market such as eBay, you are advised to contact Cisco Meraki support (https://meraki.cisco.com/support) to confirm that the hardware has not been reported stolen from a Cisco Meraki trial program or a bona fide purchaser. Please have the serial number of each piece of hardware available when you contact Cisco Meraki support. Cisco Meraki will not support or sell licenses for hardware units that have been reported stolen. END CUSTOMER AGREEMENT Last Updated: March 11, 2016 Here at Meraki, we aim to keep our legal terms simple, transparent, and to the point. This End Customer Agreement (this “Agreement”) is the main agreement between us (Meraki LLC, a Delaware limited liability company (“Meraki”)) and you, the end customer and purchaser of our products (“Customer”). It forms a binding agreement between us and you, and it governs your purchase and use of our products. You and Meraki may each be referred to as a “Party” and collectively as the “Parties.” Please keep in mind that your use of the Products after changes to this Agreement are published athttps://meraki.cisco.com/support/#policies:ecawill constitute your acceptance of the changes. Any material changes are considered effective upon the earlier of (i) your continued use of the Products once you know about the changes, and (ii) 30 days after they are published. Okay, with all that in mind, let’s dive in. Heads-up: there’s a glossary of defined terms at the end. Article 1Licenses and Restrictions. 1.1. Paid Licenses.Subject to the terms and conditions of this Agreement, all the paperwork related to your purchasing being in order, and you actually paying for the Products, Meraki grants you non-sublicensable, non-exclusive, non-transferable licenses (i) to use the Firmware on the Hardware (the “Firmware Licenses”), and (ii) to use the Hosted Software via the Internet (the“Hosted Software Licenses”), in each case until the Co-Termination Date or the earlier termination of this Agreement. The Support Services we provide to you are included in the cost of the Hosted Software Licenses. The Firmware License for each item of Hardware you purchase is contingent upon you purchasing and maintaining a valid Hosted Software License, without which the Hardware will not function. 1.2. Third-Party Licenses.If any of the Products include software provided by a third party, the terms under which that software is provided to you may be found athttps://meraki.cisco.com/support/#policies:thirdparty. Don’t worry, we’ve made sure you have the right to use any such software as part of the Products at no additional cost to you. 1.3. Restrictions.Let’s play nice together. Don’t (and don’t permit anyone who obtains access to your Network (a “Network User”) to) directly or indirectly, reverse engineer the Products or otherwise attempt to discover the source code or algorithms of Meraki software or hardware. 1.4. Customer Responsibilities.Similarly, please use the Hardware only in accordance with the specifications (the“Specifications”) available on our website, and keep in mind that you (not Meraki) are solely responsible for maintaining administrative control over your Hosted Software account. And, of course, it is your responsibility to comply with all applicable laws in your use of the Products, including export laws and regulations of the United States or any other country. To that end you will ensure that none of the Products are directly or indirectly exported, re-exported, or used to provide services in violation of such export laws and regulations. If Meraki detects any Products operating in violation of such laws they will be removed from your account, following written notice to you (in the form of an email). Article 2 Ownership; Customer Data. 2.1. Meraki Rights.As between you and Meraki, Meraki owns and reserves all rights with respect to the Software and all intellectual property rights with respect to the Hardware. In addition, you hereby assign to Meraki all of your interest in any feedback you convey to us related to the Products. Meraki may incorporate modifications into the Hosted Software, the Firmware and the Documentation at any time. 2.2. Customer Data.By using the Hardware, you understand and agree that you are collecting data regarding the devices that connect to your Network and how your network is being used, including the types of data described below. By means of the Hardware, you are then transferring that data to Meraki for processing and storage, including data that may contain personally identifiable information of your Network Users (collectively, “Customer Data”). That said, the Products include functionality that limits or restricts the types of information collected, and you may certainly make use of that functionality. We process and store Customer Data exclusively for the purpose of providing the Products to you, except to the extent necessary to protect our rights in any dispute with you or as required by law. It is your responsibility to provide notice to, and obtain any necessary consents from, your Network Users regarding collection, processing, and storage of Customer Data. 2.2.1. Traffic Information.“Traffic Information” means information about devices that connect to your Network, such as MAC address, device name, device type, operating system, geolocation information, and information transmitted by devices when attempting to access or download data or content (e.g., hostnames, protocols, port numbers, and IP addresses) via the Network. We process and store Traffic Information on your behalf so you can monitor the use and performance of your Network and exercise control (such as network traffic shaping) over the traffic on your Network. 2.2.2. CMX.By enabling and using CMX, you collect the MAC address and relative signal strength of WiFi-enabled devices that are within range of your wireless Network. Meraki does not store these MAC addresses on its servers, except in a de-identified form, and they are not stored on your Hardware. Meraki has no responsibility for whether and how you configure the API to transfer this data to non-Meraki servers or what happens to this data following such a transfer. 2.2.3. Systems Manager.If you choose to use Systems Manager, certain agent software must be installed on the mobile devices, laptops or other devices you choose to enroll. You will then, depending on the type of device, be able to perform remotely actions such as accessing and deleting files, tracking location, enforcing policies, and installing and removing apps. 2.3. Publicity.We won’t use each other’s name or trademarks without written consent, but we may use your company name and logo in customer lists on our website and collateral.
